Build Your First Flow

This guide builds a small support menu. It greets users, lets them choose Sales or Support, captures a short message, and ends cleanly.

Flow shape

Trigger
  -> Send Interactive
  -> Condition
      -> Sales reply
      -> User Input
          -> Support confirmation
      -> Default reply

1. Create a flow

Open /flows, create a flow, and assign it to the WhatsApp client you want to use. Open the editor.

2. Configure the trigger

Add a Trigger node.

Keyword mode converts comma-separated values into a case-insensitive match pattern.

3. Send an interactive menu

Add a Send Interactive node and connect Trigger to it.

Use a list with one section:

{
  "sections": [
    {
      "title": "How can we help?",
      "rows": [
        { "id": "sales", "title": "Talk to Sales" },
        { "id": "support", "title": "Get Support" }
      ]
    }
  ]
}

Set the body text to:

Welcome. Choose an option and we will route you.

The Send Interactive node is a parking node. It can wait for the user's selection without needing a separate Wait node.

4. Branch on the selection

Add a Condition node and connect Send Interactive to it.

Create two branches:

Connect the Sales branch to a Send Message node:

Thanks. A sales teammate will follow up shortly.

Connect the Support branch to a User Input node.

5. Capture support details

Configure the User Input node:

Connect User Input to a Send Message node:

Thanks. We captured: {{variables.supportIssue}}

If the timeout edge is available in the editor, connect it to a separate Send Message node:

No problem. Send "help" when you are ready to continue.

6. Add a default path

Connect the Condition default branch to a Send Message node:

I did not recognize that option. Send "menu" to try again.

Default paths matter in production. They prevent users from getting stuck when WhatsApp sends unexpected text or an old list selection.

7. Publish and test

Click Publish. Then send menu or help to the connected WhatsApp number.

Expected behavior:

Common improvements